Another miss

Anybody else getting a ton of calls/texts/forwards from your “non-real estate” friends about the NAR settlement? My friends are saying that a lot of their social media feeds are crazy with anti-REALTOR messages. Mostly in their social media feeds, with a ton of memes and “quick takes”. I think all of us are still digesting these changes but in the end as Redfin CEO, Glenn Kelman wrote in a recent blog post (NAR Settlement: Kaboom!) “…perception is reality…”

“Even if the letter of the settlement allows for cooperation, how the settlement is perceived may still re-shape agent attitudes about cooperation, and consumer attitudes about fees. The result could be that agent-to-agent cooperation on fees is weakened but not killed. “

Glenn Kelman, Redfin

I want to say upfront that I think NAR did a tremendous job on the settlement for their membership. But, and I may be beating a dead horse here, this feels like another miss in messaging/marketing from NAR. Based on what I’ve seen on Twitter and elsewhere NAR took everyone by surprise, even at their own event, AEI.

How about pumping the brakes a bit? Create some good content that puts a positive spin on things. Give all those assets to share with your local MLS and associations (so they can pass it on) and mirror that with some sort of nationwide “we hear you” campaign.

But releasing the news when all of their association leadership was offsite? Plus, has anyone seen anyone from NAR in the national news?

WTF?