Where Real Estate Gets Its Dirt

Merri Jo Cowen awarded the Peter Shuttleworth MLS Executive Award of Excellence

Merri Jo Cowen Named Peter Shuttleworth MLS Executive Award Of Excellence Recipient

The Peter Shuttleworth MLS Executive Award of Excellence is an annual award that recognizes leaders who, through a rigorous nomination and review process, are determined to have observed the highest qualities of leadership within their organizations and demonstrated a dedication to excellence by making substantial contributions to the MLS industry.

I’m still catching up with news after a long trade show season. I was lucky enough to be at the MLS Executive Session to the surprise on Merri Jo’s face. Read the entire post from CMLS, she has accomplished so much and I have a feeling she is just getting started. Well deserved. Congrats Merri Jo!

MLS PIN promotes key executives Melissa Lindberg and Holly Haines

I’m still catching up from the CMLS conference but didn’t want to forget to share this exciting news.

MLS Property Information Network, Inc. Appoints Melissa Lindberg to Chief Strategy and Marketing Officer

“In this new role, Melissa will provide leadership and management while focusing on MLS PIN’s strategic initiatives and opportunities in alignment with the company’s goals for growth. Her responsibilities include industry relations, marketing and communication, expansion, customer engagement and education, product user interface, and the roll-out of company initiatives.”

MLS Property Information Network, Inc. Appoints Holly Haines to Chief Operating Officer

“In this new role, Holly will provide leadership and management while focusing on organizational excellence and technical vision in alignment with the company’s goals for growth. Her major responsibilities include internal operations, software and product development, quality assurance, administration, and human resources.”

In reading both press releases about Melissa and Holly’s accomplishments it easy to see why Kathy has given them these new responsibilities. Congrats to Melissa and Holly.

CMLS Industry Update Video

My thanks to John Reilly for shooting this video at CMLS 2018 last week.  It was just a static shot of me on stage so I took his raw footage and edited it to include the slides I used.  Hope you enjoy.

See you in Orlando for CMLS 2018!


Speaking of CMLS, they has asked me again to give my satirical “Industry Update” skit on Friday at 11:15AM. So if you have any topics you want me to cover or thought of a funny joke, please text, email or stop me in the lobby bar, and I’ll see what I can come up with. Looking forward to seeing everyone next week!

CMLS gets a new look

Have you seen the updated Council of MLS (CMLS) website yet? It is just terrific!

I love, love, love the new site. They’ve simplified everything, even the CMLS logo. Gone are the puzzle pieces and now just the letters in sturdy Helvetica custom font made by 1000watt designer North Bryan.

Word is CMLS reached out to creative agency, 1000watt for the redesign, who they also hired to help create their “Making The Market Work” campaign.

Bravo!

Listing Bits: Denee Evans, CEO of CMLS, talks best practices, compliances and member advocacy

The concept of the MLS creates a strange contradiction for brokers who are both competing with one another, yet sharing inventory by way of compensation and cooperation. In the middle of it all is CMLS, challenged with refereeing any acrimony between brokers and MLSs, promoting best practices, and supporting its membership of 203 MLS providers representing 1.2 million subscribers. At the helm is Denee Evans, the CEO of this premiere organization dedicated to leading the MLS industry in North America.

Denee is a self-proclaimed small-town girl who grew up in Nevada, earning a degree in finance with a specialization in real estate from UNLV. She has always been involved in the industry in some form, doing flips, additions, as well as scrape and builds. Denee spent more than a decade in retail banking, where she dealt with home equity and mortgage loans. Prior to her role with CMLS, Denee was the Executive Director for EnergyFit Nevada, a nonprofit working to make homes more energy efficient.
Through EnergyFit’s efforts to add sustainability information to the MLS, she learned about the opening for CMLS CEO and threw her hat into the ring. Today, Greg asks Denee the tough questions around how to address MLS’s that don’t comply with best practices, the best way for CMLS to support its members, and the organization’s partnership with NAR. Denee explains the ‘blessing and the curse’ of taking on the role of CEO as an outsider in the MLS industry and the benefit for consumers when organized real estate’s stakeholders collaborate. Listen in and learn about the CMLS initiative to create an interactive tool that would assist MLSs in developing a plan to implement best practices.

What’s Discussed:

How Denee’s background in banking informs her understanding of real estate
The intense interview process she experienced to become CEO of CMLS
The blessing and the curse of being an MLS outsider
Denee’s take on the ‘us v. them’ mentality of industry stakeholders
The dichotomy around brokers competing, yet sharing inventory
The challenge for MLS execs to make diverse stakeholders happy
The benefit for consumers when stakeholders cooperate
Denee’s role as an advocate for MLS execs
Denee’s contention that pain points exist in MLS’s of all sizes
The ‘wall of shame’ identifying who hasn’t complied with CMLS best practices
Greg’s proposal to offer free CMLS memberships to non-compliant MLSs

CMLS’s plans to create a best practices interactive tool
– Developed at last CMLS strategic planning session
– Could grow into certification necessary for membership

How CMLS should provide support to its members
– Education v. leadership/advocacy
– Study of industry initiatives to identify needs (e.g.: Upstream)
The controversy around CMLS’s partnership with NAR
– CMLS members assigned seats on NAR committees
– Speak as national voice for CMLS

Resources:

White Paper 7.42
2017 CMLS Best Practices Survey Brief

Connect with Denee Evans:

The Council of Multiple Listing Services
Denee on LinkedIn
Denee on Twitter (Nice hair)

CMLS officers announced

I was a bit remiss earlier and failed to mentioned CMLS’ new officers.

“David Charron, chief strategy officer of Bright MLS (Maryland), will serve as president; Chris Carrillo, CEO of Metro MLS (Wisconsin), was named president-elect; and Stephanie Hill, MLS director of Greater Las Vegas Association of REALTORS® (Nevada), was elected secretary/treasurer.”

I’ll be writing soon about the CMLS 2017 conference itself later but wanted to make sure I recognized everyone.

See you in Austin!

Really excited about seeing and catching up with everyone at CMLS next week!

I’m going to be giving my “Industry Update” again, this year. I’m told it was the highest rated session of CMLS last year in Las Vegas (and the lowest). I’ll be onstage Friday the 15th at 8:50am, Lauren Hansen will be doing an introduction, so don’t go big on Thursday night!

New CMLS board members announced

Council Of Multiple Listing Services Names New Officers and Board Members For 2018

“New directors elected to three-year terms include: Glenn Christoph, CEO of Intermountain MLS (Idaho); Mike Cotrill, CEO of Greater Tulsa Association of REALTORS® (Oklahoma); Anne Marie DeCatsye, CEO of Charlotte Regional REALTOR® Association/Carolina MLS (North Carolina); and Sam Scott, director of information at Houston Association of REALTORS® (Texas).”

Andy Woolley was also named as a new “Business Partner Director”, he joins Lucie Fortier and Mike Wuzer who are already serving.

David Charron (CMLS President this year) is certainly stacked with talent this year. Congrats to everyone!

The N.A.R.’s CEO, Dale Stinton, talks about partnerships.

The CEO of the National Association of REALTORS, Dale Stinton wrote a 1,800 blog post entitled, “TO “B TO B” OR NOT TO “B”” about the N.A.R.’s commitment and partnerships with the Brokerage, MLS and Vendor community. It’s worth a read, and a re-read. I found it pretty fascinating and gave me ton of insight to the N.A.R.’s thought process.

The first part of his post summarizes the N.A.R.’s success stories, starting with the formation of RETS, CIVIX, domain names, the recent hire of a MLS advocate, Caitlin McCrory, and its expanding relationship with CMLS. Later in the post he did seem to acknowledge some of friction with RPR, Upstream and the MLS and Vendor community stating..

“Whether you’ve come to see it this way or not, RPR too was hoped to be an important (B to B) example of cooperation between NAR, RPR, and the MLS and Vendor communities.”

and I thought this section was encouraging.

“One of the first things Alex Lange did after coming on board with Upstream was to create an MLS Advisory Council to bounce ideas off of and create a channel of communication. He did not cherry pick our ‘friends’ so to speak, rather he engaged a cross section of all types of MLS’s and MLS executives. It is out of that group’s advice and counsel and the Upstream Board’s desire to bring everyone back together, that the second option (MLS input first) was born and which has been very well received.”

Furthermore he looks to walk back, or at least further explain his widely reported statement about the MLS/Vendor community being a “cartel”.

Some of you may have missed this signal or dismissed it as yet another attempt on NAR’s part to interfere or intrude itself into space in which it does not belong. Or you may have spent some time commiserating about what was accurately reported as my ‘cartel’ comment. Unfortunately, what was conveniently omitted was what I said right before that, which was:

“THERE ARE SOME FANTASTIC VENDORS AND EVEN MORE FANTASTIC MLS’s OUT THERE THAT DO AN UNBELIEVABLE JOB, THEY ARE NOT THE PROBLEM!”

….. followed by applause from the NAR Board of Directors.

Unfortunately the link to the audio portion of this statement on the blog post isn’t working. But good for him. I think his “cartel” statement was ill conceived and he seems to acknowledge that, or at least in my reading the sentiment is there.

This next section also caught my eye.

“Then, after the Midyear Meetings, I listened to a couple of excellent online interviews; one covering the events at the Midyear meeting and one which occurred shortly thereafter. I can’t say I liked everything they discussed nor do I agree with all of their conclusions, but they were even handed, and generally fair in their observations about the ‘pivot’ to option B and other NAR activities. What’s the saying …. ‘if you can’t take the heat’.”

Could Dale be a podcast fan? I wonder if this podcast or maybe this podcast was on his playlist. : )

And for reasons you’ll see I thought this section was particularly insightful.

” As previously mentioned, CMLS has blossomed as a force for cooperation and ideation. MLS data sharing is happening all over the place. Some MLS vendors are really stepping up with some state-of-the-art products, particularly focusing on MLS front ends. FBS and Cloud MLX are just a couple of examples of high quality vendors pushing the envelope.”

I always knew Dale had great taste in “high quality” front end of choice software!

Here’s the deal. It’s real easy to be cynical about some of the points he’s making. But, maybe, just maybe this can be a turning point. As Dale points out…

“One of the first things Alex Lange did after coming on board with Upstream was to create an MLS Advisory Council to bounce ideas off of and create a channel of communication. He did not cherry pick our ‘friends’ so to speak, rather he engaged a cross section of all types of MLS’s and MLS executives. It is out of that group’s advice and counsel and the Upstream Board’s desire to bring everyone back together, that the second option (MLS input first) was born and which has been very well received. Some have said this is where Upstream should have started to begin with and that its name now belies its mission and brokers original intent. The NAR learning moment was and is to remember to listen more closely to the Brokers and MLS executives.

Emphasis mine.

Maybe this can be a “learning moment” for us all.

Here’s yours truly from a previous blog post.

“We all need to press the reset button, and move forward.”

Yup

Sponsored By MLS Reset